Classify incoming support tickets by urgency and type, then get a recommended resolution and draft reply for each.
Support teams drown in ticket volume. This workflow takes raw support ticket text, classifies it by issue type and urgency, looks up relevant resolution patterns, and drafts a reply — including a clear refund/no-refund recommendation with reasoning for billing tickets.
Always have a human agent review the refund recommendation before acting. This workflow assists decision-making but should not auto-approve refunds without human sign-off.